Returns/Refund Policy
Home Decor & More — Refund & Return Policy
Last Updated: April 13, 2026
At Home Decor & More 2, we want you to love every item you bring into your home. If something isn’t quite right, we’re here to help. Please review our refund and return guidelines below.
1. Eligibility for Returns
We accept returns on most unused, unopened, and undamaged items within 7 days of delivery.
To qualify for a return:
• The item must be in its original condition
• Packaging must be intact
• All accessories, tags, and components must be included
Returns that do not meet these requirements may be denied.
2. Non‑Returnable Items
For safety, hygiene, and quality reasons, the following items cannot be returned:
• Body oils, fragrances, and personal‑care items
• Clearance, samples or final‑sale items
• Gift cards
• Custom or personalized items
• Any item marked “non‑returnable” at checkout
If you’re unsure whether your item qualifies, feel free to reach out.
3. Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
We will ask for:
• Your order number
• A brief description of the issue
• Photos of the item and packaging
Once verified, we will offer a replacement or refund at no additional cost.
4. Refunds
Once your return is received and inspected, we will notify you of approval or denial.
Approved refunds are issued to your original payment method.
Please allow 5–7 business days for your bank or card issuer to process the credit.
Shipping fees are non‑refundable unless the return is due to our error.
5. Exchanges
We currently offer exchanges only for:
• Damaged items
• Incorrect items
• Items with verified defects
For all other situations, a return and repurchase may be required.
6. Return Shipping Costs
Unless the return is due to our error:
• Customers are responsible for return shipping costs
• We recommend using a trackable shipping service
We are not responsible for lost or undelivered return packages.
7. Order Cancellations
Orders begin processing quickly. If you need to cancel, contact us immediately.
Cancellations are not guaranteed once an order has been processed or shipped.
8. How to Start a Return
To begin a return, email us at:
📧 [email protected]
Include:
• Your name
• Order number
• Item(s) you wish to return
• Reason for the return
We’ll guide you through the next steps.
9. Contact Us
If you have questions about this policy or need help with an order, we’re here for you:
Home Decor & More
2221 Barnum Ave, Unit B
Stratford, CT 06615
United States
📧 [email protected]
